Legal

Terms &
Conditions

These terms explain how you may use NeoBlue, what we provide, and the responsibilities that apply to customers and sellers.

Please review them carefully before placing an order or using the platform.

Fair use. Clear limits. Shared trust.

We're committed to providing a safe and
trusted experience for every aquarist.

Account and Usage

By using NeoBlue, you agree to follow our platform rules and use the site only for lawful and intended purposes.

You must be able to enter into a binding agreement under applicable law to use NeoBlue and place orders.

You agree to:

Any misuse, fraud, or suspicious activity may result in account restriction or cancellation.

Order acceptance is subject to stock availability, payment confirmation, and shipping feasibility.

We may cancel or adjust an order if:

Live aquatic shipments depend on transit conditions, so delivery timelines may vary.

Payments must be completed through the available checkout methods shown on the site.

Refund eligibility is governed by the Return & Refund Policy and may require proof such as unboxing video evidence.

Certain actions are not allowed
on the platform.

Using fake identities or false payment details

Attempting to disrupt or exploit the website

Uploading harmful, abusive, or misleading content

Copying or redistributing platform content without permission

We may suspend access, cancel orders, or take other appropriate action if these terms are violated.

By continuing to use NeoBlue, you acknowledge that you have read and agree to these Terms & Conditions.

We may update these terms from time to time, and continued use of the platform means you accept the updated version.

Thank you for trusting
NeoBlue.

— NeoBlue Team